Telecom Customer Churn Analysis using Microsoft Power BI

As part of this project, we conducted an in-depth analysis of customer churn in the telecom industry to understand the factors influencing customer attrition and develop strategies to improve customer retention. Our primary objective was to identify patterns and insights that would help the company reduce churn rates and enhance customer loyalty.

By conducting this customer churn analysis, we enabled the telecom company to gain a deeper understanding of the drivers of customer attrition and develop data-driven strategies to improve customer retention. Our insights and recommendations aimed to reduce churn rates, enhance customer satisfaction, and ultimately drive long-term business growth in a highly competitive industry.