__STYLES__
My goal of analyzing this dataset was to help stakeholders discover if hospitals the US have improved it quality of service given to patients over the period of 9 years.
The following insights were presented by the stakeholders:
★ Have hospital's HCAHPS score improve over the past 9 years.
★ Are there any specific areas where hospitals have make progress over than others
★ Are there any areas of opportunity remaining
★ What recommendation can you make to hospitals to help them further improve patients experience.
Key Insight:
★ hospitals top-box score have improve over the years, though there was a drop in 2022. And in 2023, though the year isn't over yet, the top-box is doing poorly few months to the end of the year.
★ for the past 9 years, hospital have make progress in different areas than others. These areas include - Support; Services.
★ Absolutely, there are few areas hospitals need to work on. This areas are providing quiet environment for patients.
★ I strongly recommend training staff on communication skills as this is the key areas needed of all staff.
★ Keeping in touch with outpatient is one thing that will the hospital stand out.
★ Sound proofing the hospital to ensure patients enjoy calm and quiet environment while being treated.