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WELCOME TO FP20 ANALYTICS CHALLENGE “IT Help Desk Analysis"
ABOUT
Welcome to FP20 Analytics Challenge 8! With this challenge, we are going to analyze IT service ticket data to build our own operational dashboards to measure metrics over time. Your dashboard will help the organization identify automation candidates, optimize usage, and reduce costs.
THE BRIEF
Within this challenge, you are presented with a reliable dataset showing the IT ticket data and Agents’ profiles for a fictitious company you work for. You will provide your actionable insight into your organization's trends, usage patterns, systems behaviors, service level agreements, etc. It will help our IT department stay updated with industry developments.
Thanks,