Customer Retention Analysis

This is a Customer Retention Analysis focusing on to create a dashboard for the retention manager reflecting the KPIs.

The primary objective of the project are as follows :

• Customers who left within the last month.

• Services each customer has signed up for phone, multiple lines, internet, online security, online backup, device protection, tech support, streaming TV and movies.

• Customer account information: how long as a customer, contract, payment method, paperless billing, monthly charges, total charges and number of tickets opened in the categories administrative and technical.

• Demographic info about customers – gender, age range, and if they have partners and dependents.