Ring in Success

The Call Centre Trends report created during Forage's PwC Virtual Experience Program is a comprehensive analysis of call center performance, focusing on key trends in customer and service provider behavior. The report is designed to gain valuable insights into call center operations and identify areas for improvement.

The report features a variety of interactive visualizations, including charts, graphs, and tables, that allow users to explore the data in-depth and gain a better understanding of various metrics such as call volume, agent performance, and customer satisfaction. The report includes several key metrics such as the number of calls received, call wait time, average handling time, and customer satisfaction rate, which provide a high-level overview of the call center's performance.

Additionally, the report includes detailed analyses of customer and agent behavior, such as call abandonment rates, service provider availability, and engagement. This information can be used to optimize call center operations and improve overall customer satisfaction.

Follow this link to enroll yourself :

https://www.theforage.com/modules/a87GpgE6tiku7q3gu/uJRb9cGfxd38kToRC?ref=GG7XjTHbetNW9AuHE