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The analysis explores email dynamics across all organizational levels.
◻ From the C-suite to professionals, we see distinct tones: strategic from the top, collaborative mid-level, and task-focused on the ground.
◻ What popular topics are brewing in the departments ?
◻ During workhours emails flow fast, but off-hours & weekends?
Diving deep into this email exchanges data, some intriguing patterns uncover. Few of such highights follow below:
Customer Service and H.R departements tread on heated grounds consituting to about 15% each in negative tonality. HR's warmth is surely felt 😉! . And most heated topics lean toward "Vendor Relations".
While desktop access held steady, mobile access consitutes 24% overall.Surprisingly 30% uptick of it is seen on Sundays. Weekends aren't spared 🙄!
C-level execs exude optimism as they often do with the least negative tone at 8.7%.
Overall unread emails account to 8.7%, highest of these at 10% being from C-level execs.
So, why are execs emails actually ignored ?This could often be the case anywhere, especially if they are being sent during non-work hours or high-volume periods.
To ascertain further correlation, some deeper analytics can be the way forward.
🔹 Contextual Investigation: Context and Content of the emails. Are they too lengthy, sent at inconvenient times, or perceived as less relevant?
🔹Recipient Feedback: Surveys or focus groups could provide qualitative insights.
🔹Engagement Metrics: Analyzing click-through rates on links within the emails, to learn if unread emails still lead to action.