Customer Retention (PwC Switzerland Power BI Job Simulation on Forage)

Important information about the project and goal:

1. Customers in the telecom industry are hard-earned: we don’t want to lose them
2. The retention department is to get customers back in case of termination
3. Currently, getting in touch after they have terminated the contract, but this is reactionary: it would be better to know in advance who is at risk
4. Know more about the customers: visualized clearly so that it’s self-explanatory for the management