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Customer Retention (PwC Switzerland Power BI Job Simulation on Forage)
Iris M. Avatar
Iris M.
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Important information about the project and goal:
Customers in the telecom industry are hard-earned: we don’t want to lose them
The retention department is to get customers back in case of termination
Currently, getting in touch after they have terminated the contract, but this is reactionary: it would be better to know in advance who is at risk
Know more about the customers: visualized clearly so that it’s self-explanatory for the management
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Iris M. Avatar
Iris M.
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