Analyze HCAHPS Scores

HCAHPS Patient Survey

National & state-level scores from 2013 to 2022 for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a national, standardized survey of hospital patients about their experiences during a recent inpatient hospital stay.

Leading Questions

Some important questions asked included:

• Have hospitals' HCAHPS scores improved over the past few years?
• Are there any specific areas where hospitals have made more progress than others?
• Are there any major areas of opportunity remaining?
• What recommendations can you make to hospitals to help them further improve the patient experience?