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It Helpdesk Report

About this project

This version of this report focuses on the following aspects of the data:

Page 1 – Ticket History: This page illustrates the following information:

  1.   Top IT Agents Performers
    
  2.   Satisfaction Analysis
    
  3.   Time Resolution Analysis
    
  4.   Recommendation
    

Page 2 – It Agent: This page focuses on the profile and performance of each IT Agent.

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