Telecom Customer Churn

Churn data for a fictional Telecommunications company that provides phone and internet services to 7,043 customers in California, and includes details about customer demographics, location, services, and current status.

Recommended Analysis

1. How many customers joined the company during the last quarter? How many customers joined?
2. What is the customer profile for a customer that churned, joined, and stayed? Are they different?
3. What seem to be the key drivers of customer churn?
4. Is the company losing high value customers? If so, how can they retain them?