Airline Passenger Satisfaction

Customer satisfaction scores from 120,000+ airline passengers, including additional information about each passenger, their flight, and type of travel, as well as their evaluation of different factors like cleanliness, comfort, service, and overall experience. Main Questions: Which percentage of airline passengers are satisfied? Does it vary by customer type? What about the type of travel? What is the customer profile for a repeating airline passenger? Does flight distance affect customer preferences or flight patterns? Which factors contribute to customer satisfaction the most? What about dissatisfaction? Key Recommendations • In-flight Wifi Service is the worst-rated service. The company should improve this service. • Online Booking Should be optimized. • Gate Location Should be convenient and accessible allowing for smooth boarding. • Reducing Departure and Arrival Delay time by ensuring that timely departure and arrival of flights