British Airways Reviews | Tableau

analyzing and interpreting complex data sets related to customer feedback. You’ll be working with the following metrics displayed on the dashboard:

• Average Ratings by Service: Monitor and analyze average ratings for different services (e.g., check-in, in-flight experience, baggage handling). Identify trends or patterns in service quality over time.
• Ratings by Month: Evaluate average overall ratings by month. Understand seasonal variations and identify any significant changes.
• Ratings by Country: Assess average overall ratings by country. Investigate geographical variations in customer satisfaction. Collaborate with regional teams to address specific issues.
• Ratings by Aircraft Type: Analyze ratings based on the type of aircraft. Identify any performance differences across different models or fleets. Provide insights for improvements or maintenance.

Responsibilities --->

• Dive into the data to extract meaningful insights.
• Use statistical techniques to identify trends, anomalies, and correlations.

Collaboration:

• Work closely with cross-functional teams (e.g., customer service, operations) to implement strategies.
• Translate data findings into actionable recommendations.

Reporting:

• Prepare detailed reports and presentations for management.
• Highlight key findings, trends, and areas for improvement.

Dashboard Maintenance:

• Ensure the accuracy and reliability of the dashboard data.
• Troubleshoot any issues related to data sources or visualization.