Employee CSAT Rating Dashboard

Project Description:

This project aims to develop an Employee CSAT Rating Dashboard that provides a comprehensive view of employee performance, focusing on customer satisfaction (CSAT) scores. The dashboard will enable organizations to monitor individual CSAT scores, identify areas for improvement, and foster a culture of customer-centric service delivery.

Project Goals:

• Track individual CSAT scores: Accurately measure and track each employee's CSAT scores, serving as a key performance indicator (KPI) in performance reviews.
• Identify gaps in service delivery: Identify areas where employees may be falling short in terms of customer satisfaction, allowing for targeted interventions and improvement efforts.
• Encourage continuous improvement: Foster a culture of continuous improvement by providing employees with actionable insights into their CSAT performance and areas for growth.

Business Needs:

• Customer Satisfaction Enhancement: Elevate customer satisfaction levels by identifying and addressing areas where employee performance may be impacting customer experience.
• Employee Engagement and Motivation: Enhance employee engagement and motivation by providing them with real-time feedback on their CSAT performance and opportunities for improvement.
• Performance-Based Evaluation: Facilitate a data-driven approach to performance evaluation, allowing employers to assess employee contributions to customer satisfaction.
• Identifying Top Performers: Recognize and reward top-performing employees who consistently deliver exceptional customer service.

Data Insights Discovery and Presentation:

• Data Collection: Integrate data from various sources, including Survey responses stored in Azure SQL Database and Oracle Database, to capture a holistic view of employee CSAT scores.
• Data Cleaning and Preparation: Cleanse and prepare the raw data to ensure accuracy, consistency, and compatibility for analysis.
• Data Visualization: Present the insights gained through interactive visualizations that are clear, informative, and visually appealing.
• Dashboard Design: Create an intuitive and user-friendly dashboard using visualization tools to allow employees, managers, and stakeholders to easily access and analyze CSAT data.

Expected Impact:

• Enhanced Customer Satisfaction: Improved customer satisfaction levels through targeted interventions and continuous improvement initiatives.
• Motivated and Engaged Employees: Increased employee engagement and motivation through feedback and performance-based recognition.
• Data-Driven Performance Evaluation: Informed and objective performance evaluation based on CSAT data and objective insights.
• Identifying High-Performing Teams: Recognition and reward of high-performing teams and employees who consistently deliver exceptional customer service.