As a BI analyst, my focus revolves around transforming complex data into actionable insights that drive strategic decision-making. With a robust background in customer success and an eye for detail, I have successfully bridged the gap between data analytics and customer relationship management.
Previously as a Customer Experience Manager, I have worked in deeply analyzing complaints to identify areas where we could improve our products and services. The combination between my analytical acumen and customer-centric approach has enabled me to elevate the customer journey.
